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Club Processing

Increase Processing Efficiencies and Build Customer Loyalty

We offer the most robust wine club management tool of any on the market today. Quickly and easily batch process your clubs from anywhere. Orders are created automatically with the appropriate shipping and sales tax calculations. Depending on your fulfillment arrangements, orders are sent to fulfillment and your customer profiles are populated with tracking information once available. All club shipments become a part of your order history, providing you with the valuable metrics you need to make intelligent marketing decisions.

Ease of Use

• Club processing follows an easy to use six step process. You’ll always know where you are in the process and which steps are yet to be completed.
• New members can be added either before or after processing in order to reduce the wait time for their initial shipment.
• Tasting room staff can easily add new members in the backend.

Reduce Declines and Missed Shipments

• View and email customers with bad data such as missing or expired cards prior to processing.
• Manage and monitor holds for members who are vacationing.
• Easily send pre-processing reminders to club members encouraging them to update account details and alerting them to the fact that a shipment is on the way and will require signature.
• After processing, view a list of declines and email customers with instructions for updating their credit card information.

Batch Process in Minutes vs. Hours or even Days

• Processing occurs behind the scenes and in batches with no action required, freeing you up to continue working while the club is being processed.
• Batch processing occurs much more quickly than with most wine club applications with an option on your part to view status at any time.

Encourage Reorders and Build Loyalty

• Advanced discount engine enables member recognition and discounts.
• Fully integrated email tool means you can automatically send an email promotion shortly after club shipment to encourage reorder.
• Reward members with access to “club only” product catalogs on your site.
• Use your standard shipping rate tables or elect to use flat shipping rates as a membership incentive.

Enjoy Extensive Reporting Capabilities

• Track cancellations for easy follow-up or for use in identifying trends.
• Analyze items such as club growth and revenue, attrition, and gift memberships.
• View member details such as lifetime value, signup dates, and demographic data.
• Use customizable query options for more advanced reporting.