Processing
Increase Customer Satisfaction with a Seamless Process that Ensures Accuracy
Our complete logistics solution incorporates quality assurance, order validation, compliance, and reporting into the process, providing you with the peace of mind that your orders are being fulfilled accurately and compliantly. From inventory receipt through delivery to the consumer, you have full visibility into the process via an online web portal.
- Quality assurance is performed during the receiving process to ensure bottles and labels are intact and ready to ship.
- Orders are validated prior to processing with data checks for items such as:
- Duplicate order numbers
- Address verification
- Proper SKU setup
- Available inventory
- Dry zip codes
- State and consumer quantity limits
- Proper label registration and price posting for 3-Tier orders
- Weather holds
- We provide custom packing slips complete with your branding and marketing message for daily orders. (Customer provided collateral inserts are used in lieu of packing slips for wine club orders).
- A branded consumer email with tracking information is generated at the time an order leaves the fulfillment center.
- Call tags can be accommodated via a phone call to your account manager.
- Damaged shipments claim management and reporting are available.
- Re-routing of orders and in-route address corrections are available upon request.
- Returns management for direct states: quality assurance is performed and orders are returned to stock or reshipped at your request.
Management of Order Holds
- A weather management tool is available online for maximum flexibility, allowing you to manage weather holds for a single order, single state, or multiple states.
- A "do not ship before date" field is available for placing orders on temporary hold.
- In the event of insufficient inventory, orders are placed on hold until inventory is received, with the ability to split orders where partial inventory is available.
